Service Area Manager, Digital Technology

All locations
  • Houston, TX, United States
  • Medford, MA, United States
  • Oakland, CA, United States
  • San Diego, CA, United States
  • Arlington, VA, United States
  • Columbus, OH, United States
  • Seattle, WA, United States
  • Portland, OR, United States
  • Portland, ME, United States
  • Dallas, TX, United States
  • Austin, TX, United States
Business:
Energy Systems
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
5967
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

Are you a proven senior leader using digital technology to shape strategy, accelerate transformation and drive sustainable growth at the forefront of the energy transition?

Do you thrive leading at scale, translating vision into results across a global, matrixed, consultancy?

The Service Area Manager Digital Technology will serve as a strategic leader responsible for driving innovation, operational excellence, and technology integration within DNV’s Energy System business in North America and collaborates with other regions and business areas. This role reports into the Region Manager (Executive Vice President) and serves as a member of the Regional Leadership Team.

The Service Area Manager directs strategic service line activities and will oversee a distributed team located in the United States and India and will have ultimate accountability for multiple critical functions, including Product Management, Customer Success, Software Implementation, Software Development, Cybersecurity, and Software Support. The Service Area Manager Digital Technology will play a pivotal role in shaping technology vision, organizational design, and client success, ensuring seamless delivery of software solutions. They will also serve to integrate technology operations within existing and newly acquired business units, including advanced data science, AI/ML, and LLM-enabled capabilities.

This position requires a proven leader with deep experience in SaaS and non-SaaS environments, preferably within the energy industry and will serve as the senior digital representative for the North American energy business.

This role is based at our DNV offices in Houston, TX, Medford, MA, Oakland, CA, San Diego, CA, Arlington, VA, Columbus, OH, Seattle, WA, Portland, OR, Portland, ME, Dallas, TX, Austin, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

The position may also be considered at other DNV offices within the continental U.S.

What You'll Do

  • Strategic Leadership
    • Serve as a core member of the Energy Systems North America Regional Leadership Team
    • Own Service Area’s financial accountability, including annual budgets, forecasting revenue streams, monitoring profitability, determining portfolio mix, pricing discipline and investment decisions, and implements corrective actions as needed
    • Optimize business operations while facilitating continuous innovation and improvement activities. Ensures commercial and technical rigor across delivery and client engagements.
    • Define and execute a technology vision and roadmap aligned with business and market objectives.
    • Drive innovation and continuous improvement across all technology functions.
    • Expand use of data science, AI/ML, and LLM-driven workflows and intelligent agents to accelerate delivery and enhance product value.
    • Coordinate with global digital leadership and other software-oriented businesses
    • Align and support global IT infrastructure organization in support of DNV’s digital strategy.
  • Budget and Team Management
    • Lead and mentor a distributed team across the USA and India, fostering collaboration and high performance.
    • Establish clear goals, KPIs, and accountability for Product Management, Customer Success, Software Development, Cybersecurity, and Support teams.
    • Be responsible for P&L management of a team exceeding 250 full-time and temporary staff, including 3rd-party vendors and support firms.
    • Partner with Commercial/Sales and Legal teams while leading the internal RFP response unit to ensure accurate scoping, pricing, and contracting aligned with P&L and delivery objectives.
  • Product & Software Development
    • Manage development of both custom and productized software solutions in SaaS and non-SaaS environments.
    • Ensure timely delivery of high-quality, secure, and scalable software products.
  • Customer Success & Implementation
    • Expand business development activities with strategic accounts through deep, executive-level relationships and partners closely with the regional commercial teams, marketing, global service leaders and segment leads to deliver a differentiated client experience and position the organization as the preferred partner across its services and solutions
    • Oversee customer success strategies to maximize adoption and satisfaction.
    • Ensure smooth implementation of software solutions for clients, meeting quality and timeline expectations.
  • Cybersecurity & Compliance
    • Develop and enforce robust cybersecurity policies and practices.
    • Ensure compliance with industry standards and regulatory requirements.
  • Integration & Organizational Alignment
    • Lead technology integration efforts for acquired businesses, harmonizing systems, processes, and teams.
    • Collaborate with executive leadership to align technology initiatives with overall business strategy.

What we offer
  • Generous paid time off (vacation, sick days, company holidays, personal days)
  • Multiple Medical and Dental benefit plans to choose from, Vision benefits
  • Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
  • Employer-paid, therapist-led, virtual care services through Talkspace
  • 401(k) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Flexible work schedule with hybrid opportunities
  • Charitable Matched Giving and Volunteer Rewards through our Impact Program
  • Volunteer time off (VTO) paid by the company
  • Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $200,000 - $300,000

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

About you

What Is Required

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • 15+ years of progressive technology leadership experience, including at least 7 years in a senior leadership role
  • Proven track record in managing distributed teams across multiple geographies
  • Deep experience in SaaS and non-SaaS software development environments
  • Strong understanding of cybersecurity best practices and compliance frameworks including ISO 27001, SOC, SSAE, and NIST-aligned standards
  • Experience leading data science, AI/ML, and LLM-based solution development
  • Demonstrated success in integrating technology operations within existing and acquired businesses
  • Exceptional ability to lead cross-functional teams and drive organizational change
  • Excellent communication, strategic thinking, and problem-solving skills
  • Ability to thrive in a fast-paced, dynamic environment
  • Strong written and verbal English communication skills
  • We conduct pre-employment drug and background screening

What Is Preferred

  • An advanced degree
  • Familiarity with energy industry technologies and standards

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Personal Development

You’ll have a lot of opportunities to learn and grow. Whether it’s building your network, having resources to plan and realise your career goals or enjoying genuine freedom to satisfy your curiosity, we’ll make sure you’re always growing and developing.

401(k)

DNV provides the option for eligible employees to enroll in our professional managed 401(k) plan. We’ll match up to a percentage of employee elected investment, which will become fully vested after a few years.

Healthcare and more

You’ll have multiple medical plans to choose from including Dental, Vision, RX plans, AD&D, Critical Illness, ST/LT Disability, Paid Parental Leave, Virtual TalkSpace Therapy.

Additional benefits

ID theft protection, generous PTO accrual including paid volunteer time off, company paid holidays, discounted pet insurance, dollar-for-dollar charitable donation matching, Dollars for Doers, additional vacation hours purchase plan, commuter benefits, Employee Assistance Program (EAP), tuition reimbursement.

Values-led organization

Our values show a commitment to employees and the community they serve. These serve a guiding light on our journey to fulfill our Purpose of safeguarding life, property, and the environment. Driven by these Values, you’ll have the opportunity to give back through not only charitable matched giving, but through direct support to community organizations and as a mentor to students in underserved communities.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.